![]() What size of staff do you have? What kind of workflow do you have to handle projects and trouble tickets? It's felt for some time now like I should have at least one more full-time Apple support person but am told there is no money. I'm curious how people are supporting their Apple products. Google and coming to me are his resources. He's a hard worker but working with Macs isn't his forte. It gets bumped to our new tier 2 support which is the part-time person I mentioned. We recently implemented a tier 1 support desk but there is very little Apple support that gets resolved there. Admin removed from staff and faculty is being discussed but isn't likely to happen. The students in the labs and classrooms had admin when I took over but I was able to get that changed this last semester. All full-time staff, faculty, and administration have admin access on their Macs. For iOS the os updates are left in the hands of the users so the various versions rarely affect support. We were sitting at six versions just two months ago. On the operating system side of things we have that down to four different versions of the Mac OS and very close to getting it to three. I don't have a count of all of the individual applications. Working in an academic environment the demands are pretty high with some instructors, staff, and administrators wanting specific configurations going into detail like what size an open/save window might be inside a particular application along with not just the usual Adobe and MS software but more unique software like GitHub, QLab, Practica Musica, Avatier Credential Provider, and many more.īy last count we support approximately 45 Mac software packages(not pkg's) which does not include the packages that include all of the specific Creative Cloud and Office applications. Of that there are 171 Macs and 94 mobile iOS devices plus 5 AppleTV's.Īs far as staffing there is me working full-time at 40 hrs/wk and 1 part-time person at 19 hrs/wk. I work at a community college in Illinois where we have about 3000 devices we support(give or take). The Main computer is used to run cues during your show.I'm curious how many of you staff support for your Apple based products and services. Each QLab license can be installed on up to three Macs at a time, with three specific uses: Main. Once you choose a license, you’ll be presented with a choice of which seat to install. How many computers can I install QLab on? For moving images, QLab can play files in any format supported by AVFoundation. Video cues require a target, which must be a video or image file on your computer, and a surface, which is a video output destination made up of one or more screens attached to your Mac (such as a monitor, LED wall, or projector). What do I need to use QLab for video cues? In the world of video files, one video can contain multiple tracks, and each track can contain up to sixteen channels. This can be confusing, since the words “channel” and “track” are often used interchangeably. QLab can access all audio channels within the first audio track of your video. When you create or edit a surface, you can set its width and height to suit your exact needs. ![]() Video cues can play any compatible media file onto any surface, without the need to preemptively match resolution or frame rate. Can you play any video file in QLab?įortunately, QLab is completely agnostic when it comes to these matters. ![]() The best Windows alternative is Show Cue System. QLab is not available for Windows but there are plenty of alternatives that runs on Windows with similar functionality. Find the “Use Toggle Keys” preference and switch it to on.Open the Settings application with the keyboard shortcut Windows-I.Play a sound when you activate special keys How can I play sound from my computer keyboard? When an Audio cue is triggered, the target file is played. So, Audio and Video cues have targets, which are media files. How does QLab work?Ī key concept in QLab is that some types of cues have a target which is the recipient of the action of that cue. We run our sound cues from a laptop (PC). A single QLab workspace can control audio, video, MIDI, OSC, and more. QLab allows you to design and operate amazing multimedia performances from your Mac OS X computer. How many audio tracks does a QLab have?.
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